General Conditions of Sale

1. Object

 ALVEO provides its customers with the products appearing on its site in accordance with these general conditions. These apply automatically between ALVEO and its customers for all present and future sales. The customer expressly agrees that these Conditions of Sale exclude the general and specific conditions of purchase of the customer and that the said general conditions of sale can only be modified by an amendment accepted by ALVEO Only customers with a delivery address in mainland France, DOM TOM as well as in foreign countries such as USA, Switzerland, Luxembourg, Canada, Finland, Greece, Portugal, Czech Republic, Singapore, Brazil, Belgium, Netherlands , Germany, Andorra, Argentina, Australia, Austria, Italy, Spain, Chile, Norway, Poland, Sweden, Denmark and England will be able to order on the site. You can also contact us by email at contact@alveogolf.com or by phone at 07 56 90 68 30 to place your order.

2 - Products

Photographs illustrating the products do not enter into the contractual scope. If errors are introduced, under no circumstances is the responsibility of the company ALVEO cannot be engaged. The majority of products offered to its customers by the company ALVEO are available in our warehouse.

3 - Orders and payment

The Buyer having taken note of the products and their characteristics has, under his sole responsibility and according to his needs as he has previously determined them before any order, has chosen the product(s) which are the subject of his purchase. order ALVEO makes available to the buyer to help them in their choice:

- an email address: Support@alveogolf.com through which the buyer can request and obtain technical details - a telephone number at 07 56 90 68 30 through which he can have access to a technician from Tuesday to Friday from 8 a.m. to 12 p.m. and from 2 p.m. to 7 p.m.; Saturday from 8 a.m. to 12 p.m.

4 - Payment

Payment is made by secure payment with the Bank Card. The prices displayed on the merchant site do not take into account additional delivery costs.

The price of the products is that in force appearing on the merchant site. However, due to the scalability of hardware or certain unavailability, ALVEO may be required to modify the availability and price of equipment. In this case, ALVEO will offer equivalent equipment. In all other cases, the price to pay is that notified on the invoice or acknowledgment of receipt of the order. A discount granted to the customer can always be modified or canceled for any new order.

Cash payment is required. In the event of a banking incident, bank charges will be borne in full by the customer. At no time can the sums paid be considered as deposits or deposits.

The consumer guarantees that he has the authorizations possibly necessary to use the payment method when validating the order form.

The company reserves the right to suspend all order management and delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations. The company reserves the right to refuse to make a delivery or to honor an order from a consumer with whom a payment dispute is being administered.

5 - Cancellation of order

The customer cannot cancel his order. Any order can only be canceled by express agreement of both parties or by court decision or by ALVEO following an unpaid invoice despite a formal notice to pay or in the case of a repossession of equipment under the retention of title or by the customer in the case of a formal notice made to ALVEO , by registered letter with acknowledgment of receipt, to deliver remained unsuccessful for more than 30 days.

6 - Reservation of title

In all cases, ALVEO remains the owner of the equipment sold until full payment of the sale price by the customer, for all present and future sales. ALVEO is entitled, without prior formalities and independently of any legal action, to demand from the customer, at the customer's expense and without the customer being able to object, the return of the equipment as soon as possible.

7 - Product unavailability

In the event of unavailability of the ordered product, in particular due to our suppliers or the quantity available in store which has been sold, the consumer will be informed by email or by telephone.

8 - Delivery

Any delivery times given or accepted by ALVEO are based on an average forecast time and considered indicative. No delay in delivery can justify a penalty for the benefit of the customer. Orders placed between Saturday 10:30 a.m. and Tuesday 8 a.m. will only leave on Tuesday, the store being closed on Sunday and Monday.

As soon as it leaves the company, the equipment is placed under the responsibility of the customer. It is up to the latter, in the event of damage or missing equipment, to make all the necessary observations on the delivery note and to confirm its reservations within forty-eight hours by registered letter with acknowledgment of receipt to the carrier and ALVEO . . After this period, the customer is no longer entitled to contest the delivery.

9 – Transport costs

Transport costs are the responsibility of the customer. The applicable conditions are those expressed when ordering.

10 - Right of Withdrawal

The Buyer's withdrawal period is 14 days.

The products must be returned to ALVEO in perfect resalable condition, in their original condition, and accompanied by the invoice or contact details of the Buyer and complete order references.

Likewise, if the product includes a warranty sheet or any other document to be completed, this must not be completed so that the Buyer can exercise his right of withdrawal.

Any product that is incomplete, damaged, damaged or whose original packaging has been damaged in such a way that the normal marketing of the product would be affected will not be refunded.

Any risk linked to the return of the product is the responsibility of the Buyer.

Exercising the right of withdrawal will result in a refund made by the means used by the Buyer when paying for the order.

11 – Guarantee

The only guarantee granted by ALVEO is that granted by the manufacturer. Breakdowns caused by normal wear and tear, an external accident, abnormal use, etc. are not guaranteed. Products under warranty must be returned to the company's technical department.

12 – Exemption from liability – Insurance

By express agreement between the parties, ALVEO is subject to an obligation of means, and, under no circumstances, ALVEO cannot be held responsible for damage due to a cause beyond its control.

13 – Electronic signature and proof

To order, the buyer must complete the customer form. Validation of the order means acceptance of the order in full and at the price indicated. Validation of the order is equivalent to signing and express acceptance of the operations carried out on the site and constitutes an electronic signature which has the same value between the parties as a handwritten signature. The consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, to the extent that the customer wishes to order online the products presented in the site's store.

14- Protection of privacy

 ALVEO reserves the right to collect data about the user. Personal data is intended for internal use and may be communicated, unless opposition is notified by e-mail to Contact@alveogolf.com, to contractually linked organizations within the framework of the execution of this order unless opposition on your part. The buyer has the right to access and rectify personal data at any time. He also has the right to object at any time by writing to ALVEO .

15 – Dispute resolution and mediation

In the event of a complaint, the Buyer can contact Customer Service:

By email to the address: Contact@alveogolf.com

By mail to the address: 6 Avenue du parc, 30111, Congénies.

By Phone: 07 56 90 68 30

In the event of failure of the complaint request to Customer Service or in the absence of a response from this service, the Buyer may submit the dispute free of charge to the Mediator of the National Council of Automotive Professions (CNPA), the mediator to which

 ALVEO joins, which will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.

The consumer mediator must be contacted:

By mail addressed to:

1. the Mediator

contact@alveogolf.com address

  

SAS TLA CAPITAL

6 park avenue

tel: 06 34 38 92 32

SIRET number 951 072 982 00014